If you want to make a return, you must indicate them via email, and they will be conditioned to the following assumptions:

If for any reason you are not satisfied with your order, you can return the unwanted item within 14 business days from the date of Delivery of the order (according to art. 44 of Law 7/1996, January 15, retail trade management modified by law 47/2002, of 19 December).

Conditions for returns

The product must be in the same condition as delivered and in its original packaging, with its warranties and conditions of use. It must be indicated on the outside of the return package, the RMA number to be provided, and/or the order number.

From Carlota Roller SCP, will be managed and will validate the return, replacing by another of the same characteristics.

Return costs

If the return or change is caused by an error in the shipment by our personnel, the shipping ports will be in charge of the client, while the expenses of transport to the customer, will be without cost to the customer.

If the return or change is by direct of the customer, the ports will be paid by the customer, both the shipping and return.

Information document on the withdrawal Right of withdrawal

You have the right to desist from this contract within 14 calendar days without the need for justification.

The withdrawal period will expire at 14 calendar days of the day that you or a third party by you indicated, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us (insert your name, full address and, if available, your hone  number, your fax number and your email address) your decision to desist from the contract through a Unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the withdrawal form model below, although its use is not mandatory. To meet the the period of withdrawal is sufficient to allow the communication relating to the exercise on its part of this right to be sent before the expiry of the corresponding period.

Consequences of withdrawal

in case of withdrawal on your part, we will return all payments received from you, including delivery costs (with the exception of the additional expenses resulting from the choice on your part of a delivery modality Different from the less expensive mode of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to desist from this contract. We will proceed to make such reimbursement using the same payment method used by you for the initial transaction, unless you expressly agree otherwise; In any case, it will not incur any expenses as a result of reimbursement.

We may withhold the reimbursement until you have receive the goods, or until you have submitted proof of return of them, according to what condition is fulfilled first. You must return or give to me directly the goods or to… (Insert the name and address, if applicable, of the person authorized by you to receive the goods), without undue delay and, in any case, no later than 14 calendar days from the date you communicate us your decision to desist from the contract. The deadline shall be deemed to be fulfilled if the goods are returned before the deadline has elapsed. You must asume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the belongings.

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